What to consider when choosing a business broadband provider?

5 Tips for finding the best business broadband to fit your needs

If your business – like most – would be unable to function without the internet, finding the best broadband provider is one of the most important decisions you can make. It’s arguably even more crucial than finding the perfect office space. When you rely on video calls, online payments, cloud storage, downloads and uploads, then a home broadband connection just won’t cut it. But with so many business broadband providers offering a different range of speeds, costs, and levels of service, how do you choose which one is right for you?

Here, we’ll guide you through everything you need to consider when choosing the best business broadband provider for you.

1. Customer Service

If you run into any issues with your business broadband, being unable to fix it fast can damage your reputation and even cost you in terms of revenue if the downtime lasts a while. Knowing you can pick up the phone and speak to a real, knowledgeable person is invaluable. Make sure you look for a reliable broadband provider who will provide a fast resolution if you do experience problems.

At Hey!Broadband, we know that even a minor technical glitch can lead to a major inconvenience for businesses which is why we offer dedicated access to network support. We’re committed to resolving any business broadband issues which is why we have a 1-day SLA in place to guarantee a prompt resolution. We also give our business broadband customers a direct phone line straight to technical services teams – monitored 24/7 – so we’re ready to tackle any connectivity issues that may arise.

2. Download Speeds

Whether you’re sending large files, hopping onto client calls, working from the cloud – or more realistically, all three – high download speeds are a must. As our working world is increasingly digital, being able to handle large data transfer at rapid speeds is essential for many businesses. This is especially true with the amount of data collection and management that businesses are typically handling day-to-day - full fibre broadband helps to ensure that everything runs smoothly - without nasty drop-offs!

With Hey!Broadband's business offers, our speeds match your productivity. At up to 20x faster than traditional broadband, we guarantee ample dedicated bandwidth. What’s more, large businesses enjoy a dedicated leased line for sole use. This means that your company has full line capacity, meaning you’re not sharing precious broadband bandwidth with anyone else.

3. Unlimited Downloads

Many providers are now adding caps to their download speeds with broadband for businesses. Exceed them and you could be hit with surprise charges. And if there’s one thing the finance team hates, it’s hidden costs. Make sure you opt for a provider with unlimited downloads to avoid nasty surprises.

It’s important know exactly what you’re getting for the cost – you would typically expect unlimited data usage but this isn’t always the case. Hey!Broadband offers unlimited full fibre, direct to the premises to ensure that there are no bandwidth restrictions during peak times so you won’t suffer from any network congestion. We even offer the option to reserve specific bandwidth allocations for occasions when you expect heavy use.

4. Scalability

As your business grows, it’s wise to opt for broadband that will grow with it. To make sure you have the capacity to grow, choose a business broadband provider who will be able to help you scale up. Because when you need faster speeds and more storage, you’ll have enough on your plate without needing to switch provider.

Hey!Broadband offer three tiers of business broadband, making it easy for smaller businesses to start off with a more budget-friendly package and move to a different deal when the time comes.

5. Competitive Prices

Chances are that price isn’t the first thing you consider when choosing a broadband provider as getting the right plan to meet your business needs will be the primary focus. After all, making sure your speed and customer service needs are met comes first – it doesn’t end up as a saving if you then have to sacrifice reliability.

Of course, budgets are always an important consideration which is why we’ve started our business broadband prices start from £59 a month for superfast broadband. That means average upload and download speeds of 150mbps, unlimited data, 1 free static IP address and more.

So, what’s next?

It’s always advisable to compare providers and identify which business broadband provider is most suitable for your business. There are many factors to weigh up and your requirements may not always be the same so it’s worth speaking to your ISP shortlist to get a better understanding of each broadband package.

If you’d like to get your business online with Hey!Broadband, give us a call on 0808 168 1616 and a member of our team will be happy to discuss business broadband options with you. Alternatively, send an email here: [email protected]