Support

Frequently Asked Questions

If you would prefer to have a survey before the installation, charges will apply. Please see our price guide.

Our deployment team do their best to include as many premises as they can in our coverage area. However, there are times when unexpected technical issues stop us from covering some areas or premises.

Our engineers will connect the fibre from either the telephone pole overhead or trench underground to your home. It should take about one to two hours until your ultra fast connection is up and running.

If our engineers find that they cannot complete the installation due to a technical issue, we may need to arrange for specialists or extra equipment. These cases will be considered bespoke installations so and any costs will need to be signed and agreed with you before we undertake work on your property.

Our installers will determine the best location for your router. If you would like the router to be in a different location which requires more than one hour of work at your premises, our installer will inform you of the bespoke installation charges that apply.

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