## Are you considering making the switch to full fibre? Here’s what to look out for:

Our lives have become increasingly dependent on seamless internet connectivity. Whether it’s an uninterrupted video call with a loved one, uploading/ downloading documents while working from home, or watching a film with the family – choosing the best fibre broadband deal for your home is essential. 

Full fibre broadband has massively improved the quality of internet use at home and in businesses; offering unparalleled speeds and reliability. As you navigate through the world of options, it's essential to consider various factors to ensure you make an informed decision. Here are the key considerations for selecting the best fibre optic broadband as we see it at Hey!Broadband, experts in the field of fibre broadband since we began.

**Understanding Full Fibre Broadband**

Before diving into the mass of fibre broadband options, it's important to understand what full fibre broadband entails. Unlike traditional broadband technologies that rely on a mix of digital and copper cables, full fibre broadband uses optical fibre cables from end to end for significantly faster and more reliable internet speeds. This is why full fibre or gigabit broadband is the ideal choice for anyone looking for lightning fast wi-fi.

**What broadband speed do I need?**

You know as well as we do the importance choosing a reliable and affordable internet provider. But you may also be wondering, what internet speed do I actually need? And what’s the best broadband deal in my area? With the rise of bandwidth-intensive tasks: streaming services, online gaming and data-hungry software and apps, having a fast and reliable internet connection that can handle multiple devices at the same time is a requirement for many.

At Hey!Broadband, we understand that these requirements are quickly becoming the norm so all of our full fibre packages are capable of handling bandwidth-hungry tasks. We have the best fibre broadband deals for the speed you need. Full fibre broadband, also known as gigabit broadband, provides speeds of up to 1,000 Mbps which ensures a seamless online experience that importantly won’t break the bank. 

If you know that your household is data-hungry with multiple devices then it’s a good idea to future-proof your connection by investigating the full fibre options available in your area. Most providers will let you know what’s available in your area with an [online postcode checker](https://heybroadband.co.uk/address-finder) but it might not be immediately apparent if the connection is full fibre or not so it’s worth checking with the provider to know for sure. At Hey!Broadband, we only offer full fibre broadband so you know that the connection quality and speed can be relied upon.


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**Affordability and No Price Hikes**

While speed is essential, it's equally important to find affordable fibre broadband packages. While a lot of providers will offer great rates for new customers, be aware of price hikes during the contract term. Most large providers will increase their costs during the term of the contract. Broadband providers aren’t legally required to keep the rate the same as what you signed up for. This means you can buy into a broadband contract and end up paying double or more as the contract continues.

At Hey!Broadband we provide an offer that is consistent throughout the length of your contract so you won’t face any surprise price hikes. It’s important to us that the initial deal you sign up for remains consistent throughout your subscription. What you see is what you get: affordable broadband deals, the best full fibre broadband, and no hidden price hikes. 

**Simplicity in Installation**

Changing broadband can be an unwanted hassle: identifying the ‘best broadband deal in my area’ and service availability is difficult enough. Then, you might also need to get out of your current contract which can incur costs. It’s worth speaking to your new provider regarding their policy on absorbing the exit fees from the previous provider; in some cases the new provider will take these on.

If you’re still using copper cable technology, it might be time to make the switch to full fibre broadband. In fact, soon the standard offering will be full fibre internet as the government has made plans to roll out full fibre to 85% of UK premises by 2025. Fortunately, you can get ahead of the crowd when you switch to Hey!Broadband as our broadband packages are all full fibre. On top of this, we provide free installation worth £150, for all of our home broadband packages.

**Reach out to us**

In the quest for the best full fibre broadband provider, speed, affordability, and ease of installation are the three big considerations in our book. Choosing the right broadband provider is a big decision but it doesn’t have to be an overwhelming one. Have a look online at the options or get in touch with Hey!Broadband to talk through any questions or concerns. 

Reach out to our friendly customer service team on [08081681616](tel:08081681818) or email us at [info@heyb.co.uk](mailto:info@heyb.co.uk) for further information.


Choosing the Right Full Fibre Broadband Provider

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## Get gigabit broadband without lifting a finger

Full fibre broadband, also known as gigabit broadband, is the best for delivering the next generation of internet connectivity to your home. Fibre broadband offers the fastest speeds and a reliable broadband connection directly to your home – so what’s the catch? You might be thinking, how does fibre optic broadband get to my house? 

Now is the best time to choose full fibre broadband if it’s available in your area as the installation couldn’t be simpler. In this comprehensive guide, we’ll run through the instalment process. The transition to fibre broadband is simple so let’s take a look at what’s involved.

**Firstly, what is full fibre broadband?**

Traditional broadband services rely on copper cable technology. This means connection goes from your provider to your street cabinet, and then to your home. Going via the cabinet means that there are times when the network load is under more strain as more users are on it which is why you might notice slower speeds during peak usage hours.
 
The difference with full fibre broadband is that the connection is delivered straight from your provider to your home, also known as Fibre to the Home (FTTH) or premise (FTTP). This direct line ensures a smooth connection, cutting out the need for the street cabinet for faster speeds and a smoother running connection. This is also thanks to the fibre cables which are capable of transmitting more data that traditional copper cables.

The older copper infrastructure is also susceptible to rust or natural wear and tear over time. This kind of degradation is inevitable over time with copper cables as they’re exposed to changes in temperature and environment. With full fibre broadband, the cables are made of glass or plastic which are more resistant to environmental damage as well as being a better material to transmit data. The result? A seamless and ultra-fast internet experience that meets the tough demands of modern-day technology.

**How is fibre broadband installed?**

Today, gigabit broadband is the easiest to install and you barely have to lift a finger. Across broadband providers, this process will work slightly differently, but the key steps to full fibre broadband installation are mostly the same. Here’s a simple guide to understand the full fibre installation process at Hey!Broadband.

**Step 1: Check full fibre is in my area**

The first thing you need to get gigabit broadband, check: is full fibre available in my area? Simply enter your postcode in our [address finder](https://heybroadband.co.uk/address-finder) tool to find out if we’re offering full fibre broadband in your area. If it’s not available currently, we’ll notify you if it becomes available later.

From here, you can follow a few simple instructions to book one of our friendly professionals to come to your home and set up full fibre broadband for you.

**Step 2: Technician Visit**

On a convenient date chosen by you, one of our skilled Hey!Broadband engineers will arrive at your doorstep. Our engineer will assess the most efficient route to connect the gigabit broadband to your home, checking in with you at important stages to make sure that the installation is good to progress – this could be things like drilling a hole in an exterior wall to connect the fibre cable. Our engineers will always do their best to connect you as quickly and smoothly as possible but there may be additional work required which can delay the process. 

We offer this service, a free router, and complete full fibre broadband technology, together worth £150, completely free of charge for all home broadband packages. And we endeavour to make sure our customers are satisfied – check out our Trustpilot reviews to see for yourself.

**Step 3: Connection Setup**

Once the installation is complete, the technician will make sure gigabit broadband is fully functional. Once this has been confirmed, you’re all set up to enjoy the gigafast speeds that full fibre broadband has to offer. If there are any issues, the technician will try and resolve them as quick as possible and give you a call back the next day just to make sure everything is working as planned.

Now you’re all set up to enjoy the amazing benefits of gigabit broadband; it’s that simple!

Full Fibre Broadband: Our Simple Installation Guide

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## As broadband prices increase, now is the best time to consider alternative options

As you might be aware, most broadband providers hike their prices every April. It’s likely that will have already received an email about it recently, with details on how much extra you’ll be paying. So you may know that this year’s broadband price increase could be a substantial one.

**Why are prices going up?**

Annual broadband price rises are nothing new. Every year, providers will raise prices in line with inflation to keep up with rising business costs and maintain profitability. But as the inflation rate recovers from a 30-year high in 2023, broadband price rises continue to be higher than normal, with this year’s hike no exception. 

**I’m in a contract – will my broadband price rise?**

Most broadband providers have these hikes built onto their terms and conditions, so the likelihood is that if you’re with one of the bigger providers, your monthly broadband cost will go up from April. 

The increases are usually tied to the Consumer Price Index (CPI) or Retail Price Index (RPI) inflation rates, which are published at the beginning of each year. It’s worth noting that providers usually add their own percentage (around 3%) to cover rising costs, meaning an overall increase of about 4-5% annually. However, the CPI figure in Jan 2024 was at 4%, so with the additional percentage price on top of that, many providers are set to increase prices by up to 7.9%. Virgin Media, which chooses to use the RPI as the base level, will go even further, increasing prices by 8.8% in April.

**How much will my broadband price increase by?**

Search your inbox. Check your mail. If your price is going up, your provider should have informed you in the last few months. Major providers like BT, Sky and Virgin Media have all confirmed their spring price rises. 

**Can I cancel my contract or switch providers?**

You can switch provider or cancel your contract at any time, but there’s usually a fee involved – and usually quite a big one. However, some providers will allow you to cancel your contract within 30 days of being notified of the price increase. To see if you could cancel your contract for free or, find out what the buy-out clause is, check your contract Ts&Cs or contact your broadband service provider.

Simply cancelling your contract isn’t the only way to avoid paying the price increase. Some smaller providers can buy you out of your contract, meaning you can switch to a better deal mid-contract and it won’t cost you a penny. For instance, at Hey!Broadband, there are certain cases where we will buy customers out of their existing contracts depending on how much of it is left. If you’re interested in switching to Hey!Broadband, give us a call on [0808 168 1616](tel:08081681616).


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**Out of contract? You’re free to switch**

Of course, if you’re not tied into a contract, you can cancel your broadband services without penalties or fees. If you’re out of contract, there’s every chance you’ve been rolled onto a more expensive tariff, so it’s certainly worth looking for a better deal irrespective of the imminent April price hikes – switching could save you £100s over the course of a broadband contract. 

**Do all broadband providers hike their prices?**

Thankfully, not all providers are set on bumping their prices at the earliest possible opportunity. Smaller broadband providers like Hey!Broadband offer a ‘no mid-contract price rise guarantee’. And as households continue to feel the effects of inflation across their utility bills, this level of certainty can be a welcome reprieve. 

**Are there any exemptions?**

Some customers won’t be affected by the price rises. For example, if you’re with a smaller provider like Hey!Broadband, there will be no price hike. There will also be no price rise for those on social tariffs (eligible for government financial support like Universal Credit). At Hey!Broadband, we make a promise to keep our prices consistent throughout the contract so whether you have one of our [home packages](https://heybroadband.co.uk/for-home) or our [social tariff](https://heybroadband.co.uk/everydayfibre), there are no price hikes! 

**In conclusion**

Mid-contract price rises are, unfortunately, par for the course with the major broadband providers. And set against the backdrop of economic uncertainty, they come at a difficult time for many. But there are ways to negate the impact of a broadband price hike. 

When you’re out of contract, always shop around for better deals, making sure you don’t roll onto a more expensive tariff. Often, big providers can seduce you with new-customer offers and glitzy advertising campaigns, but the smaller providers are often better value for money in the long term. 

Hey!Broadband strives to offer fantastic gigafast full fibre broadband for a fair price so if you’re interested in making the switch, be sure to [check our availability](https://heybroadband.co.uk/address-finder) in your area or give us a call on [0808 168 1616](tel:08081681616).

As Broadband Prices Increase Across the Board, Is it Time to Switch Provider?

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## Hey!Broadband's Guide to Connecting Smart Devices to your Home Wi-Fi

Nowadays, it’s increasingly common to encounter ‘smart’ homes as we have doorbells that alert us even before the bell has been rung, heating that comes on as we approach the front door or even see what’s inside the fridge from the office! As the increase in smart devices continues, we still need to ensure that first and foremost, we have a reliable and fast broadband connection to link all the smart home devices too. 

Hey!Broadband is connecting people’s homes to gigafast full fibre broadband which is more than capable of handling many smart devices connected to the home WiFi. If you’re interested in increasing your internet speeds and future-proofing your home, please use our [postcode checker](https://heybroadband.co.uk/address-finder) to see if we’re available in your area.

Smart devices are game-changing when they work but pain-inducing when they don’t. To avoid tech trauma, read our guide for connecting your device to your Wi-Fi network. In this step-by-step guide we cover a range of smart home devices including Xbox, Skybox, Smart TV, printers, Alexa, and Ring doorbells.

### Xbox

**1 - Turn on Your Xbox:**
Make sure your Xbox is powered on and ready to go.

**2 - Navigate to Settings:**
Use your controller to navigate to the ‘Settings’ menu on your Xbox.

**3 - Select Network Settings:** 
Within the Settings menu, find and select ‘Network Settings.’

**4 - Choose Wi-Fi Network:** 
Select the option to ‘Set Up Wireless Network’ or ‘Choose Network.’ Your Xbox will scan for available Wi-Fi networks.

**5 - Enter Wi-Fi Password:**
Once your Wi-Fi network appears on the list, select it and enter your Wi-Fi password when prompted.

**6 - Connect:**
After entering your password, your Xbox will attempt to connect to the Wi-Fi network. Once connected, you're good to go!

### Sky box

**1 - Power On Your Sky box:** 
Ensure your Sky box is powered on and ready.

**2 - Access Settings:** 
Using your Sky box remote, navigate to the settings menu.

**3 - Choose Network Settings:** 
Within the settings menu, look for the option labelled ‘Network Settings’ or ‘Internet Connection.’

**4 - Select Wi-Fi Connection:** 
Choose the option to connect via Wi-Fi.

**5 - Enter Wi-Fi Credentials:** 
Your Sky box will scan for available networks. Select your Wi-Fi network and enter the password.

**6 - Connect:** 
Once the correct credentials are entered, your Sky box will attempt to connect to the Wi-Fi network. Once connected, you're all set!

### Smart TV

**1. Power On Your Smart TV:** 
Make sure your Smart TV is turned on.

**2 - Access Settings:** 
Using your TV remote, navigate to the settings menu.

**3 - Find Network Settings:** 
Look for the option labelled ‘Network,’ ‘Internet,’ or ‘Wi-Fi.’

**4 - Choose Wi-Fi Connection:** 
Select the option to connect via Wi-Fi.

**5 - Select Your Network:** 
Your Smart TV will scan for available networks. Choose your Wi-Fi network from the list.

**6 - Enter Password:** 
Enter the password for your Wi-Fi network when prompted.

**7 - Connect:** 
Once the password is entered correctly, your Smart TV will attempt to connect to the Wi-Fi network so you can enjoy streaming your favourite shows.

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### Printers

**1 - Switch On Your Printer:** 
Ensure your printer is powered on and ready.

**2 - Access Settings:** 
Using the control panel on your printer, navigate to the settings menu.

**3 - Find Wi-Fi Setup:** 
Look for an option like ‘Wi-Fi Setup’ or ‘Network Settings.’

**4 - Select Wi-Fi Network:** 
Choose your Wi-Fi network from the list of available networks.

**5 - Enter Wi-Fi Password:** 
Enter the password for your Wi-Fi network when prompted.

**6 - Connect:** 
Once the password is entered correctly, your printer will attempt to connect to the Wi-Fi network. Once connected, you should be set to print wirelessly. 
### Alexa

**1 - Power On Your Alexa Device:** 
Make sure your Alexa device is plugged in and powered on.

**2 - Open Alexa App:** 
Open the Alexa app on your smartphone or tablet.

**3 - Access Device Settings:** 
Navigate to the settings menu within the Alexa app.

**4 - Select Add Device:** 
Choose the option to add a new device.

**5 - Choose Your Device Type:** 
Select the type of Alexa device you want to connect (e.g., Echo, Echo Dot).

**6 - Follow On-Screen Instructions:** 
The app will guide you through the process of connecting your Alexa device to your Wi-Fi network.

**7 - Connect:** 
Once connected, Alexa will be ready to respond to your voice commands. 

### Ring Doorbells

**1 - Power On Your Ring Doorbell:** 
Ensure your Ring doorbell is switched on.

**2 - Download Ring App:** 
If you haven't already, download the Ring app on your smartphone or tablet.

**3 - Create Ring Account:** 
Follow the prompts to create a Ring account or log in if you already have one.

**4 - Tap Devices:** 
In the Ring app, select the doorbell or camera you’d like to connect to Wi-Fi .

**5 - Tap Device Health:** 
Then under Network, select Change Network and follow the instructions in the app. 

**6 - Allow Time To Connect:** 
To make sure your Ring Doorbell is fully connected, tap Device Health in the app and check signal strength.

**Enjoy your new connection!**

With these simple steps, you can get all your favourite smart devices connected to your Wi-Fi network in no time. Now, sit back, relax, and enjoy the convenience of your connected home.

If you are still struggling to connect after following the above steps, please refer to the device manufacturer’s instructions as they will have the most up-to-date information on how to connect as well as being able to troubleshoot any connection issues.

How to Connect your Smart Devices to WiFi

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## Hey!Broadband's guide to splitting wifi frequencies on your Linksys or Adtran home router

If you’re looking to get the most from your Hey!Broadband full fibre broadband, you might be looking to split your WiFi frequencies to better manage your home WiFi network.

Both our routers (Adtran and Linksys) allow you to choose from two different frequency bands: 2.4GHz and 5GHz. Here are the key differences: 

**5GHz** provides faster speeds but covers a smaller area. 

**2.4GHz** provides greater internet coverage but sacrifices speed.

This allows you to use the 2.4Ghz channel to connect certain devices (sometimes older) and use the 5Ghz channel for more recent devices that are built to take full advantage of the faster connection. Here’s our simple guides on how to do it for each of our routers:

### Linksys

**Step 1:**

Firstly, you’ll need to log in to the admin page of your router. Using an ethernet-connected computer, enter the following IP address in your internet browser: 192.168.1.1

**Step 2:**

Continue to Linksys Smart WiFi and enter your login details. If you don’t know your password, you can reset it by entering the Recovery Key which can be found on the bottom of the router. Your username will be your email address (this can be found in the Linksys app under “Account”).

**Step 3:**

Once at the admin page, select “WiFi Settings” from the list of options in Router Settings. This will open a new box where you can select “Show More” to reveal the two frequencies: 2.4Ghz and 5Ghz. At this point, you’re given the option to name these two frequencies.

**Step 4:**

Continue to name your two new frequencies. Once named, this will separate the 2.4 GHz and 5GHz frequencies. And that’s it, you’ve now split the frequencies and have the option to connect to either of the two. If you want to revert the changes, simply select “Make all Wi-Fi names the same”.

### Adtran

**Step 1:**

First, you need to log in to your router. Open a web browser and enter: 192.168.1.1 into the address bar; this can be done via an ethernet-connected device or over your home WiFi network. From there, you can now log in to the admin page using your username and password. 
 
**Step 2:** 

Once logged in, click on the “WiFi” option in the menu to open up a submenu. Within these options, choose “Networks” and you’ll find a switch with Dual-band SSID enabled. All you have to do here is click to disable the Dual-band SSID.

**Step 3:**

Once the Dual-Band SSID has been disabled, you should now see the two available networks: 2.4Ghz and 5Ghz. Both networks will have the same WiFi password. And that’s it! You’re now ready to use the split frequencies.

With the above guides, you should now be able to split your WiFi channels on your Linksys or Adtran home routers in order to get more control over your home fibre broadband connection. If you’re also looking for how to connect your smart devices to your home networks, you can use our [connection guide](https://heybroadband.co.uk/blog/connecting-your-smart-devices-to-wi-fi) to help you get set up.


How to Split WiFi Frequencies (5Ghz and 2.4Ghz) to Get the Most from Your Router

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## Hey!Broadband’s 10 Best Tips for Staying Safe Online

Today, almost everything and everyone is connected to the internet, which means ensuring your that your online presence is safe and secure is more important than ever. From personal information to financial transactions, the world wide web is a treasure trove of valuable data. It’s vital you know how to stay safe online and avoid any unintentional risks. Whether you're an avid internet user or just starting to explore the online world, here are some straightforward and practical tips to help you master information security and stay secure online.

**1. Strong and Unique Passwords: The First Line of Defence**

Your passwords are the keys to various websites and applications that contain your sensitive data so it's essential to make them strong and unique. Avoid using easily guessable information like birthdays or common words. Instead, create a combination of uppercase and lowercase letters, numbers, and symbols. Make sure to use different passwords for different accounts to prevent a domino effect if one account is compromised, giving you maximum online security. And keep a record of your passwords somewhere safe, you don’t want to make your accounts so impenetrable that even you can’t get in! This could be in a dedicated Password Manager which we’ll go into detail later.

**2. Two-Factor Authentication (2FA): An Extra Layer of Online Security**

Two-factor authentication is like having a second lock on your digital door. It requires you to provide a second piece of information, such as a code sent to your phone, in addition to your password. This extra layer makes it significantly more challenging for unauthorized individuals to access your accounts, for that extra level of online security.

**3. Regularly Update Your Software and Apps: A Shield Against Vulnerabilities**

Computer and mobile security are in constant flux as new technologies and functionality are frequently applied to our apps and software. To stay one step ahead, always keep your software and apps up to date. Developers release updates not just for new features but also to patch vulnerabilities. Enable automatic updates whenever possible, so you don't have to worry about manually staying on top of the latest security patches for online virus protection.

**4. Beware of Phishing: Don't Take the Bait!**

Think of phishing attempts as a digital fishing trip where you are the fish and cybercriminals are trying to lure you into giving up your sensitive information. If you’re wondering how to avoid these traps: the best way is to flag them as a spam/phishing email and then delete as interacting with their contents could cause havoc. 

Be cautious of unsolicited emails or messages that ask for personal information, even when it looks like it’s coming from a friend. Avoid clicking on suspicious links – install an Adblocker on your computer to weed out these dangers. Legitimate organisations will never ask you to provide sensitive information through email. If there is any hesitation or doubt, contact the organisation or sender directly using official contact information to verify the request.

**5. Guarding Against Online Threats: Use a Reputable Antivirus Program**

Even though all software and applications have built-in security measures, it’s still worth investigating further preventative measures. We mentioned installing an Adblocker, but full antivirus programs will help to detect and eliminate viruses, malware, and other online threats that could compromise your online security. 

As always, it’s advisable to read through independent reviews of the options available so that you can find the best antivirus program for your situation.

**6. Secure Your Wi-Fi Network: Locking the Digital Doors**

Your home Wi-Fi network is the gateway to your computer security. Set a strong and unique password for your Wi-Fi to stop unauthorised access. Also, consider enabling network encryption; either WPA2 or WPA3 (Wi-Fi Protected Access) – this may be enabled already so be sure to check with your broadband provider. This means that even if someone is close to your home, they can’t tap into your internet connection without the correct credentials.

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**7. Use a Password Manager: Simplifying Security**

Remembering multiple complex passwords is challenging and even if you keep a written record of them, it can still be a hassle to find the relevant and correct login details for each different app, website or software. That's where password managers come in handy. These tools securely store your passwords in an encrypted vault, requiring you to remember only one master password. Not only does this make your online activity more convenient, it also enhances your information security by generating strong, unique passwords for each of your accounts.

When choosing a password manager, always check independent reviews to gauge trustworthiness and security of the service.

**8. Regularly Back Up Your Data: A Safety Net for the Digital World**

In the event of a cyberattack, having a recent backup of your data can be a lifesaver. Regularly back up your important files to an external hard drive or a cloud storage service. This way, even if your device falls victim to a hardware failure or any other malfunction, you won't lose valuable information.

**9. Be Mindful of Social Media Settings: Share Wisely**

While Social media platforms provide a convenient means to connect with friends and family, they can also be a goldmine of personal information for cybercriminals. Review and adjust your privacy settings to control who can see your posts, limiting the exposure of your personal information. Be cautious about accepting friend requests from strangers and think twice before sharing sensitive details online, this is one of the best tips we can give you for how to stay safe online.

**10. Educate Yourself: Knowledge is Power**

The best defence against online threats is good sense. Stay informed about the latest computer security trends, common scams, and best practices to stay safe online. Reliable sources such as government websites, cybersecurity blogs, and reputable news outlets can provide valuable insights to help you navigate the digital landscape securely.

If you're interested in finding seeing what Hey!Broadband has to offer, please use our [postcode checker](https://heybroadband.co.uk/address-finder) to see if our network is available in your area. Alternatively, give us a call on [0808 168 1616](tel:08081681616).

How to Stay Safe Online: What Are the Best Practices?

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## Latency: what it means for gamers and how to improve it 

If you’re an online gamer, you’ll be well acquainted with latency. Known also as ‘ping’, it can cause painful lag in online games, ruining gameplay, halting your game-winning performance, and resulting in yet another controller being hurled out the window. Yeah, you know latency alright. But do you know what causes it? Or how can you improve it? Read on to find out.

**What is latency?**

Latency is the time is takes for data to travel from one server to another, i.e., the time it takes for data to travel from your device to the game server and back. 

It’s measured in milliseconds (ms) and represents the quality of your internet connection. The lower the latency, the faster and smoother your game will run. The higher the latency, the more lag, delay and frustration you get. 

Latency depends on several factors, such as:
 
- The distance between your device and the game server. The farther you are, the longer the data has to travel.
- The type and speed of your internet connection. Wired Ethernet connections are usually faster and more stable than wireless connections, such as WiFi.
- The traffic and congestion on your network. The more devices and applications using your internet connection, the more bandwidth they consume and the slower your connection becomes.
- The performance and settings of your device. The hardware and software of your device can also affect your latency. For example, if your device is a little on the old side, it can slow down your processing speed and cause lag.

**How latency affects gaming**

Latency affects the responsiveness and accuracy of your controls. It’ll make your game stutter, freeze, and jump around. And that’ll affect your gameplay in a whole bunch of different ways, depending on what kind of games you play. If you’re into first person shooters, for example, latency might mean missing your shots as enemy movement is delayed and unpredictable on your screen. Before you know it, you’re respawning. 

Although latency will negatively impact gameplay for most high-intensity action games, it’s less noticeable in strategy games. Good news for all of you chess fans with slow internet. However, for the majority of FPS, fighters, MMOs and more, latency can determine whether you win or lose as the outcomes are decided by actions that take place in milliseconds. Getting the last shot off, being able to dodge an attack – all determined by lightning-fast reactions.

**How to improve latency**

There are several things you can do to improve latency and enhance your gaming experience. Here are some tips and tricks you can try:

- Use a wired connection instead of wireless. If possible, connect your device to your router using an Ethernet cable. This will give you a faster and more stable connection than WiFi.
- Close any background programs or applications that are using your internet connection. This will free up some bandwidth and reduce the traffic and congestion on your network. For example, you can close any streaming, downloading, or browsing activities that aren’t related to your game. However, if you’re on a full fibre broadband connection like [Hey!Broadband offer](https://heybroadband.co.uk/for-home), you can game comfortably even while others are watching their favourite shows or playing their own online games!
- Update your device and your game. This will keep everything running on the latest and most optimised versions. This can improve your performance, fix any bugs or glitches, and reduce any compatibility issues that may cause lag.
- Adjust your graphics settings. This will help you balance the quality and the speed of your game. If you know that your connection isn’t the fastest, you can lower your resolution, texture, or shadow settings to reduce the workload of your device and increase frame rate.
- Choose a game server that’s closer to your location – sometimes this option is available in-game; if not, you can use a VPN to select servers nearer to your location. This will shorten the distance that the data has to travel.

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**Level up your broadband**

One sure-fire way to ensure low latency is to switch broadband to full fibre – it’s without doubt the best broadband for gaming. With full fibre broadband, fibre optic cables deliver internet straight to your home, giving you an ultra-fast, super stable internet connection with no dropouts. It means with all that increased internet bandwidth, you can enjoy completely lag-free gaming. 

Any full fibre package will offer a good internet speed for gaming. But if you want to take things to the next level, check out gigabit broadband. At Hey!Broadband, we have a number of packages available that offer symmetrical upload and download speeds up to 900Mbps*! So not only will you enjoy smooth gaming day and night, but you’ll be able to download games, updates and more in no time!

**Conclusion**

Latency can be a real drag for your gaming experience. By understanding what latency is, how it affects gaming, and how to improve it, you can enjoy online games with less lag and more fun. Remember to check your latency regularly and follow the tips and tricks above to optimise your connection and your device. Happy gaming!

If you’re interested in full fibre broadband for your gaming setup, please contact our friendly customer service team for any further information on [0808 168 1616](tel:08081681616) or drop us an email at: [info@heyb.co.uk](mailto:info@heyb.co.uk).


What is latency and how to improve it?

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# 5 Reasons why full fibre broadband is the best option for your gaming setup

In the fast-paced world of online gaming, milliseconds can mean the difference between victory and defeat. Getting the right gaming broadband is crucial. You need a reliable, high-speed internet connection to survive a 1v1 gunfight or defeat a world boss with your friends. Enter full fibre broadband – the unsung hero for avid gamers. In search for the best broadband for gaming? The answer is here.

**1. The speed you need for gaming**

When it comes to playing online, internet speed and reliability is hugely important. Full fibre optic broadband provides unparalleled internet speeds; it’s the benefit of having symmetrical upload/ download speeds that means you won’t need to worry if someone else in your household is streaming their favourite show or it’s a busy time on the network. Whether you're engaging in fast-paced first-person shooters or exploring expansive open-world environments, a high-speed internet connection ensures minimal lag and a smoother gaming experience than traditional copper cables.

Full fibre broadband boasts exceptional speeds, with providers like Hey!Broadband offering gigabit connections, you can access the best internet speed for gaming. This translates to faster game downloads and uploads, quicker loading times, and a lag-free landscape to explore. 

**2. Upload Speed: Elevating Multiplayer Experiences**

Gaming is a social experience. Whether you're coordinating strategies with teammates or sharing your epic moments with an online audience, upload speed is crucial. Full fibre broadband can deliver impressive upload speeds of up to 900mbps* depending on the package, ensuring seamless communication during multiplayer sessions and smooth live streaming. If you’re interested in gigafast gaming speeds, use our [postcode checker](https://heybroadband.co.uk/address-finder) to find out if Hey!Broadband is available in your area.

**3. Reliability: Uninterrupted Adventures in the Gaming Realm**

Picture this: you're about to beat your best mate for the first time on your favourite fighting game. They’ve never let you hear the end about their superior gaming skills but now they’re about to taste defeat, when disaster strikes and your connection drops. It's every gamer’s worst nightmare. Full fibre broadband offers the reliability needed to ensure that if you lose, it’s not because of your internet.

Hey!Broadband full fibre optic broadband provides the best internet connection for gaming. With a full fibre connection, you can say goodbye to frustrations of lagging and disconnection. Hey!Broadband’s connection goes straight to your home or business premises, cutting out old-fashioned copper cable technology. The reliability of full fibre broadband means you can focus on your gameplay without the fear of sudden interruptions, providing a stable foundation for online adventures.


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**4. Cheap Broadband Deals: Saving Money Without Sacrificing Quality**

Contrary to popular belief, the best internet for gaming doesn't have to break the bank. Full fibre broadband providers like Hey!Broadband offer affordable packages, allowing gamers to enjoy high-speed connectivity without breaking the bank.

It can be tricky to find a genuinely good deal as a lot of internet service providers will hike their prices up during the contract term. At Hey!Broadband, the cost and contract term you sign up for is what you get for the total duration: no unwelcome price hikes!

**5. Flexible Packages: Tailoring Your Gaming Experience**

Everyone has their own requirements when it comes to home or business broadband. At Hey!Broadband, we recognise this diversity by offering flexible packages to suit your individual needs. Whether you're a casual gamer or a pro player, you can choose a plan that aligns with your gaming habits. Our gigafast 900mbps broadband package is very competitively priced against other internet service providers, especially when comparing full fibre options. Whatever speed requirements or contract terms you’re looking for, we’re happy to accommodate.

And our flexible packages range from short-term commitments of just 30 days, to 24-month packages (without price hikes!). Whether you’re a casual gamer or a dedicated gamer, you won’t regret what we have in store for you. Our full fibre broadband deals give you the flexibility to game when you want and how you want.

**Winning with Full Fibre Broadband**

In the realm of gaming, a split-second can be the difference between victory and defeat. Full fibre broadband emerges as the undisputed champion, providing the speed, reliability, and flexibility that gamers need. With the added perks of cheap broadband deals and flexible packages, gamers can now enjoy the best internet for gaming without sacrificing their budget or compromising on quality. 

Enhance your gaming journey by tapping into the potential of full fibre broadband, If you’re interested in finding out more, please contact our friendly customer service team on [0808 168 1616](tel:08081681616) or email us at [info@heyb.co.uk](mailto:info@heyb.co.uk).


What are the benefits of full fibre broadband for gaming?

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## 5 ways Hey!Broadband full fibre will level up your live streaming

Digital entertainment is now at the heart of virtually every UK home. Video streaming services like Netflix, Disney+ and Now TV are obviously huge, but the popularity of gaming as entertainment – as much as 56% of the UK population say they play video games of one sort or another (according to [Statista])(https://www.statista.com/statistics/300521/gaming-in-the-united-kingdom/) - this has fuelled an appetite for live streaming: individuals creating their own content, often around gaming, for others’ entertainment. 

On platforms like Twitch, YouTube Gaming and Facebook Live content creators are continually seeking ways to connect with their audiences in more dynamic and engaging ways. Live streaming has emerged as a powerful medium for real-time interaction, bringing creators and viewers closer than ever before. However, the success of live streaming hinges on the quality of your internet connection. 

And right now, the best connection available is fibre optic broadband, often referred to as full fibre broadband or fibre broadband. Read on to discover 5 ways fibre broadband can elevate live streaming to new heights.

**1. Ultrafast upload speeds**

At the core of any successful live stream is a stable and high-speed internet connection, particularly when it comes to upload speeds. Traditional broadband connections via copper cables offer asymmetrical speeds which is often reflected in slower upload speeds compared to downloads. Full fibre broadband, on the other hand, provides symmetrical upload and download speeds. This symmetrical nature is a game-changer for online creators, ensuring that they can transmit high-quality video content in real-time without the buffering or lag that can plague slower copper connections. The result is a smoother and more immersive live streaming experience for both creators and viewers alike.

At Hey!Broadband, we offer a number of [gigafast broadband packages](https://heybroadband.co.uk/for-home) to provide the full fibre experience for all your streaming or gaming needs.

**2. High Definition (HD) and 4K streaming**

As technology advances, so do the expectations of audiences. Most people are viewing on HD and 4K enabled devices and will reject content that doesn’t meet these high definitions. Full fibre broadband empowers online creators to meet and exceed these expectations by providing the bandwidth necessary for HD and even 4K streaming. The enhanced upload speeds and stability of full fibre broadband allow creators to showcase their content in stunning visual clarity. This capability not only sets creators apart from the competition but also future-proofs their content as consumer expectations for quality continue to rise.

**3. Seamless multi-platform streaming**

In the dynamic world of online content creation, many creators engage with their audiences across multiple platforms simultaneously as well as the content consumers who may be gaming at the same time as watching a live stream. Whether broadcasting on Twitch, YouTube, or Facebook Live, full fibre broadband ensures seamless multi-platform and multi-device usage. Creators can confidently reach their audience wherever they are without compromising on stream quality or facing connectivity issues. This adaptability is a significant advantage for creators looking to expand their reach and diversify their content distribution strategy.


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**4. Reliable connectivity for uninterrupted streaming**

The nightmare scenario for any live streamer is an unexpected internet dropout during a broadcast. Such interruptions can disrupt the flow of content, lead to a loss of viewers, and negatively impact engagement and even reputation. Full fibre broadband from Hey!Broadband provides a reliable gigabit connection that traditional broadband simply can’t match. That’s because full fibre is the next step in data connectivity with super high speeds that are capable of meeting the most demanding needs.

**5. Reduced latency for real-time interaction**

Live streaming is not just about broadcasting content, it's about fostering real-time interaction with your audience. The responsiveness of a live stream is crucial for creating an engaging and interactive experience. Full fibre broadband significantly reduces latency - the delay between the creator's action and the viewer's reception. This reduction in latency ensures that comments, questions, and interactions from viewers are received and addressed promptly, creating a more immediate and engaging connection between creators and their audience.

**Take your live streaming to the next level with full fibre from Hey!Broadband**

In the competitive world of online content creation, a reliable and high-speed internet connection is not a nice-to-have, it’s vital. Hey!Broadband’s full fibre broadband comes with speeds of up to 900 Mbps*, so it can easily handle gaming, video streaming and live streaming – all at once. 

As the demand for high-quality live content continues to rise, investing in full fibre broadband is not just a practical choice; it's an investment in the future By embracing the benefits of full fibre broadband, creators can unleash their creativity without the limitations imposed by subpar internet connections, providing audiences with an unparalleled live streaming experience. 

If you’re interested in full fibre broadband from Hey!Broadband, please contact our friendly customer service team on [0808 168 1616](tel:08081681616) or drop an email to [info@heyb.co.uk](mailto:info@heyb.co.uk).


* *Average speeds, achievable by 50% of users, are 900 Mbps on a 1 Gbps connection. 400 Mbps on a 400 Mbps connection, 150 Mbps on a 150 Mbps connection. 900 Mbps speed is not achievable by a single device over Wi-Fi, for this speed a wired connection is required.*


Looking to upgrade your streaming setup? Here's how full fibre broadband can help

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## Here Are Our top tips to consider when choosing a gaming broadband provider 

In the ever-evolving world of gaming, where pixels meet passion and competition transcends boundaries, a seamless and lightning-fast internet connection is the unsung hero. If you're a dedicated gamer who is downloading, streaming, and engaging in epic online battles, it could be time to consider upgrading to full fibre broadband – the best gaming broadband there is. Here we'll explore the game-changing benefits of full fibre broadband and provide you with a checklist of the eight crucial things to consider when choosing internet for gamers.

**1 - The Need for Speed**

Imagine this: you're on the verge of clinching victory in an intense multiplayer match, and suddenly, lag strikes like an unwanted adversary. This is not the gaming internet you signed up for! The frustration is real, and we get it. Full fibre broadband is the superhero that banishes lag to the gaming abyss. With Gigafast speeds that can reach up to 900mpbs*, Hey!Broadband ensures that your gaming commands are executed in real-time, giving you a competitive edge and an uninterrupted experience.

**2 - Lightning-fast Downloads**

For the avid gamer, the terms "downloading" or “packet loss” is synonymous with agony. Full fibre broadband puts an end to those endless downloads and can drastically reduce latency with symmetrical upload/download speeds. Whether it's the latest release or a massive update, full fibre broadband can download games in a fraction of the time compared to traditional broadband connections. Say goodbye to staring at progress bars and hello to more time playing.

**3 - Buffering? Not with Hey!Broadband**

Buffering is the arch-nemesis of any gamer who enjoys streaming their gameplay or engaging with the gaming community through platforms like Twitch. Full fibre broadband is the ultimate internet for gamers, as it ensures that your live streams are smooth, uninterrupted, and crystal clear. No more dropped frames or pixelated visuals – just a seamless streaming experience that lets your gaming prowess shine.

**4 - Speed and Bandwidth**

Good internet speed for gaming is everything. Look for a broadband provider that offers high-speed plans with sufficient bandwidth to handle your gaming, streaming, and downloading needs simultaneously. Aim for a minimum of 150 Mbps* – our Superfast plan – for a smooth gaming experience, but if you want to future-proof your setup, consider plans with higher speeds, especially if you're in a household with multiple gamers or devices. Hey!Broadband offers a competitively priced [full fibre broadband](https://heybroadband.co.uk/address-finder) with speeds up to 900mbps which is more than capable of even the heaviest users. 

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**5 - Reliability and Low Latency**

Reliability is the bedrock of any gaming experience. Check reviews and user feedback to ensure that your chosen broadband provider has a track record of consistent and reliable service. Low latency is equally crucial, as it minimizes the delay between your actions and their reflection in the game. A reliable and low-latency connection ensures that you're always in control, especially in fast-paced multiplayer games.

**6 - Unlimited Data**

Gaming, streaming, and downloading can all devour data quickly. To avoid unexpected interruptions or additional charges, opt for a broadband plan with unlimited data. This way, you can indulge in marathon gaming sessions, download hefty game files, and stream content without worrying about hitting data caps.

**7 - Customer Support**

In the gaming world, where every second counts, a reliable customer support team can be a game-changer. Look for a broadband provider with responsive and knowledgeable customer support that can troubleshoot and resolve issues promptly. Check online reviews to gauge the provider's customer service quality.

**Extra Security and Features**

Some broadband providers offer additional features tailored for gamers. These can include optimized routing for gaming traffic, prioritized bandwidth for gaming devices, and built-in security features to protect against DDoS attacks. Explore these options to enhance your gaming setup and ensure a secure online experience. We’re happy to report that over 2000 of our customers have rated Hey!Broadband 4.5 stars on Trustpilot. 

**Sign up for game-changing broadband**

Upgrading to full fibre broadband for internet gaming is the key to unlocking the full potential of your online experience. From banishing lag to accelerating downloads and ensuring seamless streaming, full fibre broadband is the power-up your gaming setup deserves. When choosing a broadband provider, prioritize speed, reliability, unlimited data, customer support, and additional gaming-focused features to ensure a connectivity experience that matches your gaming passion. Level up your gaming – the world of immersive, high-speed adventures awaits.

If you’d like to find out more about Hey!Broadbands gigafast speeds, please contact our friendly customer service team on [0808 168 1616](tel:08081681616) or email us on [info@heyb.co.uk](mailto:info@heyb.co.uk).

* *Average speeds, achievable by 50% of users, are 900 Mbps on a 1 Gbps connection. 400 Mbps on a 400 Mbps connection, 150 Mbps on a 150 Mbps connection. 900 Mbps speed is not achievable by a single device over Wi-Fi, for this speed a wired connection is required.*





Broadband for Gaming: 8 Things to Consider When Choosing a Provider

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## Here’s why full fibre broadband is the perfect fit for your new home

Choosing the right broadband provider for your new home is a critical decision. When it comes to finding a high-speed, reliable, and future-proof internet service, fibre broadband stands out above all else. In this article, we will explore why fibre broadband is the best option for your new home. For lightning-fast speeds, unmatched reliability, and innovative features that will keep your home connected now and into the future, fibre broadband is unmatched.

**Understanding Full Fibre Broadband**

Full fibre broadband, often referred to as gigabit broadband, gives you the best of internet connectivity. It uses fibre-optic cables, made of thin strands of glass or plastic, to transmit data via light signals. The result? Lightning-fast speeds that far exceed what traditional broadband can offer.

One of the advantages of full fibre broadband packages is that they provide symmetrical speeds, meaning you enjoy the same rapid upload and download rates. This is an absolute game-changer for heavy-use households who are pushing their monthly internet bandwidth. With full fibre broadband, your household can have multiple users work from home with no interruption. You can even have the kids taxing the Wi-Fi at the same time, stream high-definition content, or game online. No buffering, we’re not bluffing! Full fibre broadband or gigabit broadband is the ultimate solution for your connectivity needs.

Hey!Broadband users are already benefitting from speeds of up to 1 gigabit per second (Gbps). In practical terms, this means you can download a high-definition movie in mere seconds, upload and share large files online with ease, and enjoy video calls without any cut-outs.

**Evaluating Broadband Speed in my Area**

Selecting the right broadband speed for your area is a crucial step in the process. It's important to assess your specific needs and the availability of full fibre broadband packages in your region. The best broadband deal in your area may vary depending on your location. Why not head to our website to [check your postcode](https://heybroadband.co.uk/address-finder) for the best full fibre broadband packages from Hey!Broadband.

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**What broadband speed do I need?**

For households with multiple users putting strain on internet bandwidth simultaneously, full fibre broadband is an attractive choice. Activities such as streaming 4K content, online gaming, or working from home are significantly smoother. Symmetrical speeds ensure that all users in the household experience smooth and seamless connectivity. Hey!Broadband also has a range of full fibre contracts depending on your needs.

If you have a smaller household with more basic internet requirements, a slightly lower broadband speed might suffice. Assess your needs carefully to find the best fibre broadband deal that matches your usage patterns. 

**Where can I find the best broadband deal in my area?**

Finding the best fibre broadband deal in your area is the next step to your optimal internet experience. To start your search, speak to local internet service providers such as Hey!Broadband and inquire about their fibre broadband packages. 

Compare our offers to determine the best deal for your budget and requirements. Be sure to consider factors like contract length, pricing, and any additional perks, such as inclusive installation or equipment. With Hey!Broadband, you get a free installation worth £150 within two weeks.

Moreover, explore our customer reviews and testimonials to gain insights into the quality of service provided. A broadband provider with good reviews gives you a much better access to the best fibre broadband experience.

**Future-proof your home with Hey!Broadband full fibre**

The internet's demands are constantly evolving, and your connectivity needs will change with them. Fortunately, Hey!Broadband internet is engineered to meet these demands.

Hey!Broadband uses the latest full fibre optic technology, delivering high speed internet straight to your home. Traditional copper cables have their drawbacks and simply cannot keep up with cable performance in terms of bandwidth and speed. With Hey!Broadband’s range of full fibre broadband packages, ensure your home stays up to date with the changing landscape of online connectivity.

This technology can seamlessly support emerging technologies, such as 8K streaming, virtual reality, and the new normality of home working. All of these require high-speed, low-latency connections. With fibre optic cables, your home is future-proofed against the rapid changes of the digital age.

Full fibre optic broadband is the solution to a more connected, efficient, and future-proof digital experience that can reshape the way you connect with the world. Don't miss this opportunity to bring full fibre broadband into your new home. If you would like to make the switch, please get in touch on [0808 168 1616](tel:08081681616) or email on [info@heyb.co.uk](mailto:info@heyb.co.uk).


Why Fibre Broadband is the Best Choice for Your New Home

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## What are the differences between bits and bytes in relation to fibre broadband?

If you’re looking for fast and reliable internet, you might have come across the term ‘gigabit broadband’. But what does it mean and how does it compare to other types of broadband? To answer that, you’ll need to understand the difference between bits and bytes, two units of measurement often used to describe digital data. So, here goes:

A bit is the smallest unit of digital information. It can have only one of two values: 0 or 1. 

A byte, on the other hand, is a group of eight bits that can represent a single character, such as a letter, a number, or a symbol. For example, the letter A is represented by the byte 01000001 in binary code.

So, 1 byte = 8 bits. Easy.

It’s useful to know because data transfer rates (essentially how quick your internet is) are usually expressed in bits per second (bps). That’s because data is transmitted in bits over a network, not in bytes. For example, if you download a file that’s 1 megabyte (MB) in size, it means that you’re downloading 8 megabits (Mb) of data. 

To put it another way, if you’re downloading a 50MB (megabyte) file on a 50Mbps (Megabits per second) internet connection, it’ll take 8 seconds to download because a megabyte is eight times bigger than a megabit. 

Still with us? Great.

So, to convert between bits and bytes, you simply need to multiply or divide by eight. 1 byte = 8 bits, 1 megabit = 0.125 megabytes, and so on. To save you bringing up your calculator, here are some prefixes you might have seen around (including Gigabit) with the number of bits they equate to:

•	kilo (k) = 1,000

•	mega (M) = 1,000,000

•	giga (G) = 1,000,000,000

•	tera (T) = 1,000,000,000,000

**How it affects you**

If you’re looking for a great broadband deal, it’s so easy to get bamboozled by bits, bytes, and everything else. So having a basic understanding of what the difference is should at least help you know what you’re comparing. Also handy for the pub quiz!

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**What is gigabit broadband and how fast is it?**

Now we’ve covered bits vs bytes, let’s get to grips with gigabit broadband. As you might have guessed, gigabit broadband is fast. Really fast. Delivering speeds of up to 1 gigabit per second (Gbps), you could download a 1GB file in about 8 seconds. For context, an HD movie is around 4GB. 

Gigabit broadband is way quicker than traditional broadband packages, and as more and more of our everyday devices rely on a reliable internet connection, it’s a great choice for data-hungry households. 

To enjoy gigabit broadband, you’ll need a full fibre connection (where fibre optic cables deliver data straight into your home, avoiding the need for traditional copper cabling). You’ll need to have a gigabit-capable network in your area too – check if gigabit full fibre broadband from [Hey!Broadband is in your area](https://heybroadband.co.uk/address-finder). 

Although not present everywhere in the UK yet, availability is expected to increase rapidly as more providers roll out their fibre optic networks across the country. So even if it isn’t in your area yet, it’s worth keeping an eye out.

If you work from home, you’ll get rapid speeds with buffer-free video conferencing. For gamers, it’s a no-lag guarantee. And for families, it’ll handle multiple devices at once without compromising on speed or quality.

With the increased roll out of full fibre throughout the UK, Gigabit broadband is becoming more and more affordable which is why we’re able to offer superfast broadband at competitive prices - and without hiking the prices during the contract term! At Hey!Broadband we believe full fibre offers the best home and business internet thanks to its reliability and guaranteed speeds.

Of course, it all comes down to your personal needs and preferences, as well as your budget and availability. If you’re willing to shop around, going for a gigabit broadband plan could be a great option. Especially if you have a family using many different devices or work from home.

**In summary**

Bits and bytes aren’t all that complicated. And knowing the difference is useful when searching for the best fibre broadband deals, chatting with customer services, or if you’re locked in a game of trivial pursuit. 

As for gigabit broadband… if you’re looking for a fast and reliable internet connection, gigabit broadband is it. With gigabit full fibre, households can browse, stream, work, and game all at once without any drop-outs or hold-ups. 

If you’re interested in learning more, please call our friendly and helpful customer services on [0808 168 1616](tel:08081681616) or drop us an email at [info@heyb.co.uk](mailto:info@heyb.co.uk).

Gigabit Broadband: What’s the Difference between Bits and Bytes?

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## I’m moving home, can I take my fibre broadband with me?

We’ve all been there: you’ve finally unloaded the last box into your new home. At last, it’s time to flop on the sofa, order a takeaway, plug in the TV and stream your current favourite show. But something is not quite right; the lights are on, the taps are running but there’s no internet… Suddenly, your chilled night on the couch in your new living room has turned into stressing about how and when you’ll be able to watch your favourite series – or log in to work from home. 

This doesn’t have to happen to you. You can take your fibre broadband with you – just as long as it’s available in your new area. Be sure to get in touch with your broadband service provider to find out if you can set it up in your area. And if you can’t take it with you, it could be time to re-evaluate your options and switch to Hey! Broadband.  You can check availability with Hey!Broadband using our [postcode checker](https://heybroadband.co.uk/address-finder).

Either way, here are a few things to consider to make your move as smooth as possible:

**1. This could be the perfect time to switch**

There’s no need to settle for slow broadband anymore. If you’re not happy with your current service, coverage or speeds, it could be time to consider switching to Hey!Broadband if it’s available in your new area – especially if you’re not on fibre yet. Switching to fibre will give your online experience a serious power boost, and if you’re looking for the best fibre broadband deals at an affordable price point, look no further. 

With a range of speeds to suit your budget and lifestyle, Hey! Broadband is a smart choice for internet users looking for excellent value and unbeatable service. So, whether you’re most likely to be found working from home, streaming shows or updating your eBay listings, make sure you opt for the best plan for you.

Depending on your provider and situation, you might have the option to either cancel your current contract or transfer it to your new address. 

If you are stuck in a contract you’d like to get out of, we might be able to help you with that too. Just give us a call today on [0808 168 1616](tel:08081681616) and a member of our friendly and helpful team will be happy to talk you through the next steps. 

**2. Check for local coverage before you move**

Do some research to find out which full fibre broadband providers serve your new area. Some areas might have a different set of providers, so it's a good idea to make sure you shop around to find the best deal available. When deciding which provider to pick, consider things like speed, data limits, and, of course, pricing. This includes hidden costs, a lot of providers hike the monthly cost up during the contract term; at Hey!Broadband, we make sure that the cost you sign up for is the same throughout your contract term.

**3.  Let your service provider know you're moving**

Before the big day, gather all the information your new provider will need. This might include your current account details, contact information, and any special instructions for the installation. Letting them know at least a month in advance is usually a safe bet and gives you the chance to iron out any hiccups in your contract. Plus, this way, you can make sure your new line is activated as soon as you move in. 



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**4. Schedule your switch for moving day**

Once you've decided on your new provider, aim to switch broadband for the day you move in. This way, you could even have internet waiting for you, and you won't have to suffer any internet withdrawal symptoms. Your provider will send a technician to set up the necessary equipment, so be sure to choose a date that works for you and make sure someone will be around to let the technician in.

**5. Don't forget your equipment**

If you’re sticking with the same broadband provider, you’ll need your modem and router, so remember to pack these. In most cases, your provider will supply the required equipment, but be sure to confirm with them exactly what’s provided just in case. 

**6. Take your broadband for a spin**

Once you’re settled in, it’s time to test drive your new connection. Check your speeds, change your password, and start streaming to your heart’s content. And if it isn’t what you’d hoped for, you can always switch over to Hey!Broadband and experience gigafast speeds for less!

**Sign up for seamless streaming with Hey!Broadband**

A member of our helpful team will be happy to talk you though your options and help you find the best reliable broadband deals for you. Call [0808 168 1616](tel:08081681616) today to speak to an advisor or contact us via email at [info@heyb.co.uk](mailto:info@heyb.co.uk).

Can I Take My Fibre Broadband With Me When Moving Home?

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## What’s the copper switch off, and why full fibre broadband?

You might have heard that Openreach are stopping copper wire broadband and telephone communications, in what they’re calling The Copper Switch Off. The copper wire network has been used for telephone communication across the UK since 1876. In more recent years, these copper cables have also provided internet connection. However, a lot of people are now making the switch to full fibre broadband. Copper communication is coming to a halt. Openreach plan to halt the use of phonelines and internet by copper cables for new customers by 2026. But why is the copper cable network coming to an end, and what does this mean for you?

**Who will the Copper Switch Off affect?**

If you already have full fibre optic broadband, you won’t be significantly affected, if at all. On the other hand, the copper switch off is a huge change that will affect approximately 25 million premises in the UK. So read carefully to find out if this is you, and what you can do about it.

**Businesses**

Many businesses across the UK rely on long-established copper cable network connection. Schools, GP surgeries, care homes, and pharmacies. Companies who have relied on traditional, old-fashioned copper cables since before full fibre optic broadband existed. These would have taken the biggest hit but there are already plans in place to move these existing customers to digital lines if full fibre isn’t available.

For businesses with different branches in multiple locations across the UK, it’ll just be a case of moving to fibre optic cables or digital if the first option isn’t available in that area initially. Upgrading nationwide internet connection and bringing our public services into the modern era of technology will be a huge benefit thanks to fibre optic’s vastly increased capabilities in terms of bandwidth and speed.

**Residences**

Millions of homes across the UK will be switched to either digital or fibre optic cable. The copper cable network will no longer be an option. To get ahead of the curve, Hey!Broadband has a wide range of full fibre broadband packages to meet your requirements. Depending on the package you opt for, Hey!Broadband provides free installation worth £150, making your transition so much easier.

**Rural areas**

For especially remote rural areas, full fibre broadband might not be available before the copper switch off date. This means people may need to switch to 4G, 5G, or a fixed wireless network. For some rural areas, this option may be better and more cost effective than building full fibre broadband infrastructure. 

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**Why is the Copper Switch Off happening?**

Copper cable networking isn’t simply being ‘switched off’. First, Openreach are rolling out fibre optic broadband or digital broadband city by city across the UK. They will be replacing copper cables with fibre optic and will only start the copper switch off once the new cables are up and running. Why are they doing this? The simple answer is that it’s proven to be the most reliable network for telecommunications moving forward. 

Fibre optic broadband technology means superfast internet connections, allowing you to enjoy all the services that that take up bandwidth which is increasing by the day! Hey!Broadband have been supporters of fibre optic technology for a long time which is why we deliver the best service directly to your home.

**The benefits of full fibre broadband:**

There’s a good reason Openreach are switching to full fibre broadband, and at Hey!Broadband, we’re already on the bandwagon. Full fibre broadband (or gigabit broadband) is the most reliable broadband UK-wide.

The primary advantages of full fibre broadband are bandwidth and speed. Fibre cables can deliver symmetrical gigabit speeds which means lightning-fast upload and download speeds simultaneously. To put simply, fibre can carry many many more bits of data than copper. So if you’re a multi-device household, this means you can up/download files in seconds, game online with friends, or work from home with no interruptions or lag. 

Saying goodbye to copper cable networks means no more (or minimal) buffering. Our full fibre optic broadband technology is future proof. This means that fibre optics can keep pace with evolving technologies, so you won’t be struggling to keep up.

Beyond speed, full fibre broadband is the most reliable broadband option available in the UK. Unlike copper cables, which can degrade over distance and are susceptible to environmental factors, fibre optic cables are resilient and unaffected by interference. This translates to a stable and low-latency internet connection, making it ideal for all the modern demands we put on our internet connection daily.

Get in touch with Hey!Broadband by phone on [0808 168 1616](tel:08081681616) or email us at: [info@heyb.co.uk](mailto:info@heyb.co.uk) for more info about our packages, your eligibility and anything else. 

What is the copper switch off and will it affect me?

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## The benefits of full fibre internet

Whether you're working from home, streaming your favourite movies, or playing online games, the speed of your internet connection can significantly impact your online experience.

Full fibre connections typically offer speeds 20x faster than traditional connections - but how fast does your internet speed really need to be? Like really, really? Well, the answer to that kind of depends on your usage now, and what it’s likely to be in the future as your family grows and internet enabled devices become smarter and more numerous.

Read on to discover the factors that influence your household's internet speed requirements and that could help you determine the perfect speed for your needs.

**Understanding internet speed**

Before jumping into specific speed requirements, it's crucial to understand what internet speed means. Typically, internet speed is measured in megabits per second (Mbps) and refers to the rate at which data is transmitted from the internet to your device (download speed) and from your device to the internet (upload speed).

Faster speeds generally mean quicker downloads, smoother streaming, and reduced lag (the time between a command being selected and it being enacted on your device).

**7 factors affecting internet speed needs**

There are several factors that can influence the ideal internet speed for your household:

**1 - Number of users:**
The more devices and users you have in in your household, the greater the demand on your internet connection. Each device connected to the internet consumes bandwidth, so a household with multiple users and multiple devices will require more bandwidth which means higher speeds.

**2 - Internet usage:**
Your internet speed requirements depend on how you use the internet. Basic web browsing and email checking requires less speed than say streaming HD videos, online gaming, or video conferencing.

**3 - Streaming quality:**
If you're a fan of HD or 4K streaming, you'll need a faster internet connection or else you will not be able to enjoy your chosen entertainment at the quality intended and which you’re paying streaming subscriptions.

**4 - Gaming:**
Online gaming relies on low lag and a consistent connection. While the actual speed required can vary by game, faster speeds are recommended for an optimal gaming experience so that connection isn’t dropped, or you don’t experience lag. 

**5 - Working from home:**
If you work from home, a reliable and fast connection is crucial for video conferencing, uploading and downloading files, and using cloud-based applications. If you have children, you’ll also know their schoolwork is increasingly cloud-based and they will need a good connection to collect and submit assignments as well as organising timetables, contacting teachers etc. 

**6 - Number of smart devices:**
The increasing number of smart devices in homes, from thermostats to security cameras, can also place additional strain on your internet connection. As more and more consumer devices are internet enabled, the bandwidth you’ll need will increase. It’s also common for people to multiscreen which means even more separate devices consuming your home bandwidth. At Hey!Broadband, we offer a number of [full fibre packages](https://heybroadband.co.uk/for-home) to meet even the most data-hungry households' needs.

**7 - Location:**
Internet speed can vary by location. Urban areas tend to have faster, more reliable connections compared to rural areas. But that is beginning to change with the government’s full fibre roll out.



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**Determining your household's needs**

Now that you understand the factors that can influence your internet speed requirements, you can begin to think about the speed you might need. You should consider your needs both now and in the future. 

If you have young children you should bear in mind that their internet use will rocket as they grow older. A low usage household can quickly become a heavy usage household as children grow into teens with phones, tablets and other devices all simultaneously consuming bandwidth.

**Identify your primary activities**

Think about the primary online activities in your household. Are you mainly streaming videos, playing games, working from home, or a combination of these? Make a list of these activities and the estimated bandwidth they require.

**What should my internet speed be?**

Many internet service providers offer online speed calculators or recommendations based on household size and online activities. These tools can provide a rough estimate of the speed you need.


**Test your current speed**

Check your current internet speed using an online speed or bandwidth test. This will give you a baseline to compare against your calculated requirements. The easiest way to do this is to simply search ‘speed test’ or ‘bandwidth test’ in your browser.

**What speed is right for you?**

Hey!Broadband offers a range of full fibre broadband packages, so you can choose the right speed for your households needs. The table below gives you an idea of the internet speeds you will need depending on your household usage and size.



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**Choosing the right package for your needs**

Once you've determined your household's internet speed needs, it's time to select the right package for you.

**Compare providers:**
Research and compare internet service providers in your area. Consider factors such as price, reliability, and customer reviews.

**Read the small print:**
Pay attention to the details of the internet plans, including any data caps, contract lengths, and additional fees. Pay particular attention to see if the provider will raise their process during your contract length. 

**Beware of Bundles:**
Internet Service Providers often offer bundles that include TV and phone services. If you need them, fine. Just make sure you're not paying for services you don’t use.

**Upgrade when necessary:**
As your household's internet usage grows, don't hesitate to upgrade your plan to ensure a smooth online experience.

**Consider equipment:**
Ask about the type of modem and router provided with your plan. High-quality equipment, like the can make a significant difference in your internet speed and reliability. You can also consider WiFi pods to boost the signal around your home.

**Fit for the future**

Determining the right internet speed for your household needs both now and in the future is a crucial decision. By considering factors like the number of users, types of online activities, and future growth, you can make an informed choice when selecting a broadband provider. 

Remember that it's always better to have a little extra speed, than to constantly struggle with a frustratingly slow connection. With the right broadband package, your household can enjoy seamless browsing, streaming, gaming, and remote work, making your online life more enjoyable and productive – for years to come.

To find out if Hey!Broadband’s ultrafast, ultra-reliable full fibre broadband is available in your area, enter your postcode to check availability. Alternatively feel free to give our friendly Customer Service team a call on [0808 168 1616](tel:08081681616) or drop us an email at [info@heyb.co.uk](mailto:info@heyb.co.uk).


Future proofing your home: What internet speed does a household need? 

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## Learn about VoIP and its Benefits

**So, what exactly is VoIP?**

VoIP (Voice Over Internet Protocol) allows you to make voice and video calls using broadband connection, instead of copper cable technology which is how current landlines operate. A VoIP phone system is simpler and often cheaper, which can eliminate the need for a traditional landline, and you can have the VoIP system with a plug-in handset or on your smartphone with a VoIP app.  

**How does VoIP actually work?**

When you make a VoIP call, information in the form of data is split into smaller packages. This is then transmitted via the data networks which connect digital devices like your computer or smartphone. Finally, the information is reassembled the same at the receiving end. VoIP calling is probably sounding very technical and it is. However, this is just the same as technology you might’ve heard of such as Zoom, Skype, or Facebook Messenger calling.

**Why opt for VoIP?**

VoIP is updating human connection via broadband connection. VoIP service is the cheaper, simpler, better-quality way to communicate. Whether you’re conducting a professional call, catching up with a loved one, or making an important international call, the VoIP system is cheaper and more efficient. The cost is especially noticeable in international calls. Broadband calls give your pocket a break.

The smooth data transmission used by VoIP calling also often makes for better sound quality on your calls. A traditional landline operates through the compression and decompression of granules from the sound waves of your voice. Hey!Broadband uses state of the art technology, which delivers fibre optic connection straight to your home, for stable internet connection and a smooth VoIP service. VoIP is the key to professional work calls as well as clearer communication with the ones you love, no matter the distance.

Simply set up your Wi-Fi with Hey!Broadband, and include the VoIP option as a part of your package. Then you can communicate with anyone with an IP address through this medium.


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**Are there any disadvantages to using VoIP?**

If you have poor internet connection, the quality of your VoIP connection will also be poor. This means that crackly connection you want to avoid. Additionally, if your internet goes down or you have no Wi-Fi signal, you can’t make a VoIP call at all! Don’t let this scare you off. Choosing a fast and reliable broadband provider like Hey!Broadband means your VoIP calling can go on uninterrupted. 

However, it is important to make sure that if your internet does cut out, you have an alternative method of contacting emergency services. VoIP has huge advantages over the traditional landline, but switching to fibre optic broadband does mean removing the old copper cable landline. As long as you have any other means of contacting someone in an emergency, such as a normal mobile phone, switching to a Hey!Broadband VoIP phone system is a smart choice.

**Want to get set up with VoIP?**

Setting up VoIP services through Hey!Broadband is a straightforward process that can transform the way you communicate. VoIP calling with Hey!Broadband full fibre optic Wi-Fi is reliable, economical, and better quality. Sign me up already? We hear you. The VoIP phone system is simple to set up.

If you are not already registered with Hey!Broadband, [enter your postcode here](https://heybroadband.co.uk/address-finder) to find out if we’re in your area. Choose a plan that aligns with your internet requirements, at a price that suits you, don’t forget to include the VoiP option! Select an installation date, and within two weeks one of our professionals can install our state of the-art fibre optic broadband. Hey!Broadband will ensure you have a stable and high-speed connection for the best quality VoIP calls.

To start VoIP calling, you’ll need the necessary hardware and software. You can use a computer, smartphone, or a specialised VoIP phone. Remember that Hey!Broadband does not provide the handset, we provide the VoIP functionality to your home router.

You will also need an alternative method of contacting emergency services in case your Wi-Fi goes down but this is typically your mobile phone network as the VoIP is tied to your home broadband connection. But now you’re VoIP is ready to go, you can take advantage of all the great features that it has has to offer!

If you have any questions, please feel free give us a call on: [0808 168 1616](tel:08081681616). Our lines are open 7 days a week 8am-8pm. Alternatively, feel free to send us an email at: [info@heyb.co.uk](mailto:info@heyb.co.uk).


What is VoIP and How is it Different to a Landline Phone?

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In today's hyperconnected world, with all the streaming, gaming, and video calling we do, having super-fast and dependable broadband is a must. You may have heard some buzz around "full fibre broadband", and you're probably wondering, is fibre broadband better than traditional broadband?

We’ll break it down for you in simple terms, show you why full fibre broadband is for everyone, and how to get the best deals.

## What’s the difference between full fibre, partial fibre and ADSL broadband?

Full fibre broadband, sometimes referred to as FTTP (Fibre to the Premises), is the fastest and most reliable internet connection you can get. 

Unlike traditional broadband connections, which rely on copper cables to transmit data over long distances, full fibre uses fibre optic cables. Made from glass or plastic, fibre optic cabling can carry vast amounts of data for long distances at high speeds with very little signal degradation. They’re also better able to cope with extreme temperatures. These fibres then go straight into your home, bringing you internet that's both more reliable faster than traditional copper cables. 

There’s also Fibre-to-the-Cabinet (FTTC), which is a partial fibre connection. This still uses old copper broadband to make up part of its connection (from the cabinet to your house), so is much slower than full fibre. It is more widely accessible, with speeds up to 30 Mbps available to around 97% of premises in the UK. To put that speed into context, full fibre can hit speeds of up to 1,000 Mbps.

There’s also ADSL (asymmetrical digital subscriber line), which uses copper cables to a street-level junction box, then on to the house. This is essentially a step up from dial-up. Speeds are far, far slower than fibre, and reliability is also patchy, with dropouts and buffering a recurring issue. 

Still with us? Great. Onto the benefits of full fibre.

### Advantages of full fibre broadband over copper cables

**1.	Ultra-fast speeds**
One of the big advantages of full fibre broadband is its incredible speed. You can enjoy symmetrical speeds, which means that both upload and download speeds are equally fast. That makes stuff like online gaming, video streaming, and uploading large files a breeze. So, you can say goodbye to buffering and lag.

**2.	Reliable performance**
Copper cables are vulnerable to interference and dropouts. Full fibre is virtually immune to those issues, providing a consistent and reliable connection – even if you live in the middle of nowhere. 

**3.	Future-proof technology**
Full fibre broadband is ready to meet the demands of the future. Right now, it can easily handle emerging technologies like virtual reality, while streaming the in the highest definition is a doddle. Plus, with the old copper network being switched off in 2026, you’ll be ahead of the game.

**4.	Increased stability**
Full fibre is less affected by weather conditions and external factors that can disrupt copper cable connections. This means fewer outages and a more stable internet experience.

**5.	Low latency**
Gamers and video callers will appreciate the low latency offered by full fibre broadband. It ensures quick response times and seamless online interactions.


**Can I get full fibre broadband?**

It’s easy to find out: check here to see if you can get Hey!Broadband full fibre. Hey!Broadband’s network is expanding all the time, so even if you can’t get full fibre in your area right now, it’s worth signing up to get a notification when it’s available. Hey!Broadband also regularly update their fast fibre broadband deals. For other providers, simply visit their websites and punch in your postcode to check availability.

**Should I get full fibre broadband?**

Whether you work from home, have data-hungry kids in the house, or you just want more reliable, faster internet for the whole family, full fibre is the way to go (if it’s available in your area).

Of course, with all the benefits full fibre brings, you might be expecting to pay a premium. That depends on what speed you’re looking for and which provider you’re looking at. Typically, the best value full fibre deals will be with the smaller providers like Hey!Broadband who own their own networks and don’t need to rent from big networks.

With full fibre from Hey!Broadband, you can enjoy all the benefits of full fibre, and more. There are no mid-contract price hikes, plus if you’re stuck in a contract, Hey!Broadband might be able to help you switch for free. 

In summary, with its superior speed and reliability, full fibre is a compelling choice for households everywhere. And soon, the only choice.

If you’re considering switching to fibre broadband or want to know about the options available to you, please call our friendly customer service team on [0808 168 1616](tel:08081681616) or email us at [info@heyb.co.uk](mailto:info@heyb.co.uk).

What Exactly is Full Fibre Broadband?

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