5G is the fifth generation of mobile network technology, offering a major upgrade over 4G. While both deliver wireless internet, 5G delivers dramatically improved performance in several key areas:

• Speed: Up to 10 Gbps—far surpassing 4G's typical 100 Mbps.
• Latency: Ultra-low delays, with response times as quick as 1 millisecond (compared to 4G’s 50 ms).
• Capacity: Handles a much higher number of connected devices simultaneously.
• Reliability: Ensures more stable and consistent connections.
• Energy Efficiency: Helps extend battery life for devices using 5G. These improvements make 5G more than just faster internet—it's a game-changing technology that reshapes how we live, work, and stay connected.

Prepare for a significant leap in mobile speed! While actual speeds can vary, 5G delivers a dramatic boost compared to earlier generations:

• 2G: 0.1 Mbps (Think basic texts taking ages)
• 3G: 8 Mbps (Slow web browsing, basic video calls)
• 4G: 20-100 Mbps (Smooth HD streaming, decent downloads, but can struggle with multiple users or higher quality)
• 5G: 100-900 Mbps (with peaks up to 10 Gbps in ideal conditions) This dramatic increase means more than just numbers. On a Hey!Broadband 5G connection, you can download a full HD movie in mere seconds, enjoy flawless 4K streaming even in busy areas, and experience lag-free online gaming that feels truly instantaneous. It's the difference between waiting and doing, transforming every mobile moment.

Unlimited means exactly that – no limits! You can use as much data as you need for web browsing, streaming, gaming, and working, make as many calls to UK standard landlines and mobiles as you like, and send an unlimited number of standard UK texts. Our unlimited plan provides you with complete peace of mind, ensuring you're never caught out by usage limits.

While our plans are truly unlimited for typical personal use, a Fair Usage Policy may apply to prevent unreasonable use or commercial use. This is standard across the industry to ensure network quality for all users. Please refer to our full Terms & Conditions for detailed information.

Hey!Broadband Mobile operates on the Three network, which is renowned for having the UK's fastest 5G network and more 5G coverage than any other UK network.

This refers to the amount of spectrum (100MHz) dedicated to 5G on the network we use. More spectrum means more capacity and faster speeds, allowing for that "fine-tuned, full-pelt, maxed-out" performance mentioned in our benefits.

The availability of 5G network coverage in the UK is growing rapidly, with comprehensive services already established in most major urban centres and continued expansion into suburban and rural areas. Hey!Broadband provides 5G connectivity in a wide range of locations nationwide, supporting the UK’s broader shift toward next-generation mobile infrastructure. To check if a 5G network is available in your area, contact our customer service team, and they will share the expected coverage at your location. The team will provide up-to-date information on both 5G and 4G availability in your area, whether you live or work there.

When you're connected to our 5G network, you'll usually see a "5G" icon in your device’s status bar, right next to the signal bars. The design may vary slightly depending on your phone’s make and model, but it will be clearly labelled.

If you’re in a 5G-covered area but don’t see the 5G symbol, try the following quick checks:

• Make sure your device supports 5G.
• Confirm you have a 5G-enabled SIM card and mobile plan.
• Check that 5G is enabled in your phone’s network settings.

Although 5G technology is capable of reaching speeds up to 10 Gbps in ideal conditions, typical real-world speeds generally fall between 100-900Mbps. Your actual experience may vary depending on several factors:

• Distance from the nearest 5G mast
• Network traffic congestion
• Physical obstructions like buildings or trees
• The specifications of your device
• Weather conditions

Even at the lower end of this range, 5G still offers a noticeable upgrade in speed compared to 4G.

Good news: Chances are, your current smartphone is already primed for Hey!Broadband 5G! The majority of devices released recently – like iPhone 12 and newer, plus most mid to high-range Android models – come 5G-enabled straight out of the box. If your phone has joined you in the last few years, it's very likely 5G-ready. To confirm its capabilities, a quick look at your phone's specifications or a peek into its settings menu will give you the answer.

Yes, absolutely! It's easy to keep your current mobile number when you switch to Hey!Broadband Mobile. We can guide you through the simple process of transferring your number during signup.

Switching is hassle-free. Once you've chosen your Hey!Broadband Mobile plan, you can request a PAC (Porting Authorisation Code) from your current provider. We'll then use this code to transfer your number and seamlessly switch you over.

Here are the steps:

• Request your PAC code from their current provider (Text PAC code to 65075)
• Our mobile agent will ask for the PAC code along with other details during sign up
• A new Hey!B SIM will be posted to you within 3 -5 working days
• Once you receive your SIM in the post, you will also receive a link via email for activation
• Follow these steps, and once the process is complete, your current number will have been ported to Hey!B

No, your home broadband is entirely independent from 5G network connectivity. You can access 5G services through Hey!Broadband's mobile plans, regardless of your home broadband package. However, if you sign up for both Hey!B Broadband and Mobile SIM, you can save more.

Your contract will start once you have received and activated your SIM. You will be billed immediately for a portion of your plan, covering the period from activation to the end of the current month. After that, billing will take place on the 1st of each month. Details of your first bill and payment cycle will be provided during the sign-up process.

If you have any queries about your Hey!Broadband Mobile account, you can call our Customer Service team on 0330 822 2878 for assistance.

Our friendly customer service team is here to help! You can contact us by phone at 0330 822 2878 or via our website. We are committed to providing you with excellent support, just as our broadband customers have come to expect.