0330 822 28 78Stuck in a broadband contract that you want to get out of?
Don’t stress! Find out how our Contract Buyout Team can help you end your contract early, and get you connected with Hey!Broadband in no time.
How our hassle-free contract buyout works?
Simply fill in the form or call to start
Our expert team are at hand to go through the options available.
Have your details to-hand
We’ll need to know how long is left on your contract and your current provider.
Receive a buyout offer
Based on your details one of our experts will call you to discuss how we can help*
*Please note, we will require you to submit proof of your current contract to claim the offer. Buyout offers will be in the form of free months or bill credits depending on promo period and will be calculated based on your current contract.
What next? After you’ve received your quote, it’s time to switch
Signing up is easier with One Touch Switch
Switch to Hey!Broadband without having to contact your old broadband provider - following OFCOM guidelines we can handle the switch for you. No awkward conversations with your old provider. Just let our expert know you want us to handle the switch, sign up to Hey!Broadband, sit back and relax.
Let’s get started! Request a no-obligation contract buyout quote
Switch to Hey!Broadband and escape to all of this...
Built for tomorrow, ready today
Welcome to true full fibre – where every inch of your connection uses cutting-edge fibre optic cable. We've laid fresh fibre lines straight to your door, delivering symmetrical speeds that make slow uploads a thing of the past. Upload family videos as fast as you download movies, and stay ahead of tomorrow's digital demands.
Rock-solid 99.9% reliability
We don't just promise reliability – we prove it. Our network status page gives you real-time visibility of our service performance in your area, because we believe in complete transparency. Check it yourself and see why our customers trust us to keep them connected when it matters most. No hidden issues. No surprise downtime. Just dependable, proven performance you can verify anytime.
9 out of 10 customers choose to stay
The numbers speak for themselves. While other providers watch customers leave, our members stick around – and for good reason. When you experience truly reliable full fibre broadband, there's simply no going back to anything less. Don't just take our word for it. Join the 90% of customers who've discovered the Hey!B difference and never looked back.
Greater Wi-Fi signal range
Our routers offer the best Wi-Fi signal possible, however, Wi-Fi is impacted by many external influences. for greater coverage consider our Smart Wi-Fi solution. This is an additional option that you can choose and learn more during sign up.
Price-Lock promise
No mid-contract price hikes, no nasty surprises. Your rate stays frozen for your entire contract. That's our guarantee – because reliable costs matter as much as reliable speed.
4-Day switch, zero hassle
Why wait weeks for better broadband? Our trained technicians will install your smart hub and optimise your connection in just 4 days – all included at no extra cost. Plus limited down time during the switch.
Experienced Support Team
Questions? Problems? Our amazing customer service and technical support teams are just a call away. Just straight-talking experts who understand your needs and know our network inside out. They will ensure that you stay happily connected and answer any queries or questions you may have. 7 days a week, 8am – 8pm.
Local network, built for your community
Unlike national providers, our network is built specifically for your area. That means better reliability, faster response times, and infrastructure that's designed around your community's needs.
Frequently Asked Questions
Yes, but typically, leaving a broadband contract before the end of its minimum term may incur early termination fees. These fees often equate to the remaining monthly charges of your contract, possibly with some deductions. However, there are circumstances where you can exit without penalties:
- Cooling-off period: If you've recently signed up online or over the phone, you have a 14-day cooling-off period during which you can cancel without fees.
- Price increases: If your provider raises prices beyond what was agreed upon in your contract and didn't inform you upfront, you might have the right to cancel without penalty. Providers must notify you of any price hikes, and you typically have 30 days from this notification to cancel.
- Service issues: If you're experiencing consistent service problems, such as speeds significantly below what was promised, and your provider fails to resolve them within a reasonable time, you may have grounds to cancel without fees.
If your provider increases prices beyond what was stipulated in your contract, you generally have the right to cancel your contract without incurring early termination fees. However, many contracts include terms that allow for annual price increases, often linked to inflation rates. If such terms were clearly outlined when you signed up, canceling without a fee might not be possible. It's essential to review your contract's terms and conditions to understand your rights.
Yes, many broadband providers offer assistance to new customers switching from another provider. Some may even cover early termination fees charged by your current provider. For instance, certain providers offer credits to offset these fees, though the amount and terms vary. It's advisable to inquire with prospective providers about any switching incentives or support they offer.
If you're moving to a new home, your options depend on whether your current provider offers services at your new address:
- Service available: If your provider operates in your new area, you can usually transfer your service without penalty.
- Service unavailable: If your provider doesn't offer service at your new location, you might be able to cancel the contract without fees. However, some providers may still charge early termination fees, so it's crucial to discuss your specific situation with your provider.
To determine your contract's end date:
- Review your documentation: Check your original contract agreement or any confirmation emails for the contract length and start date.
- Contact customer service: Reach out to your provider's customer service department; they can provide your contract's end date and any applicable terms.
- Online account: Log in to your provider's online portal; many providers display contract details, including the end date, in your account information.
Hey!Broadband's engineers will connect fibre to your home via overhead lines from a telephone pole, underground trenches, or overground ducting. The installation typically takes about one to two hours.
Hey!Broadband delivers full fibre broadband (FTTP), providing a direct fibre optic connection to your home. This setup offers faster and more reliable speeds compared to traditional providers that use copper cables.
Hey!Broadband offers packages with symmetrical speeds:
- Superfast 150: 150 Mbps download/upload
- Megafast 400: 400 Mbps download/upload
- Gigafast 900: 900 Mbps download/upload
These options cater to various usage needs.
Hey!Broadband supplies routers like the Adtran 854-v6 and the Linksys MX4000. While the website doesn't specify if you can use your own router, it's best to contact their customer support to discuss compatibility.
Yes, Hey!Broadband offers a home phone service using Voice over Internet Protocol (VoIP). This service allows you to make calls over your internet connection, serving as a modern alternative to traditional landlines.
