Network Status

<br>If you are an active customer and would like to check the status of your network please click below:</br>



If your internet connection has stopped, report the outage using the form below. This will create a ticket for our Technical Support Team, who will investigate and work to get your connection back up and running.

I understand that once I click “SUBMIT,” the Technical Support Team will be informed of my case and no further action will be needed from my side.

By ticking this box, I confirm that currently my internet connection is down, I am the Hey Broadband account holder and this is the first time I am reporting this outage.

Full WiFi coverage in every room of your home, on every device. Easy set up with our smart app powered by Plume HomePass® that features Adapt™, Access™, Guard™ and Sense™. 2 pods included. Only valid with a 24 months broadband contract.

Smart WiFi - 24 Months [Addon]

WiFi Solution - Additional Pod [Addon]

900 Mbps download, 900Mbps upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
24 months commitment period
No price increase during minimum commitment period.

After promo  Giga price for the remainder of your contract*

Gigafast £29- 24 months save £14/month

For bigger households using multiple devices, 4K streaming and pro gaming

Home - SS - Gigafast - 24months

400 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
12 months commitment period
No price increase during minimum commitment period.

For moderate internet usage, streaming HD and browsing online on multiple devices

Home - Web - Megafast 400 - 12 Months

All UK landline & mobile calls included. 


It is important that you do not cancel your phone with your current provider until we have confirmed your porting date, as you may risk losing your number. 

Home Phone - with an existing telephone number [Addon]

900 Mbps download, 900Mbps upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
24 months commitment period
No price increase during minimum commitment period.

Home - Web - Gigafast 900 - 24 Months

900 Mbps symmetrical download/upload speed.
Unlimited full fibre broadband usage.
1 static IP address.
24 months minimum commitment period.
H!B router provided at no extra cost.
No price increase during minimum commitment period.

For large businesses with heavy data users accessing cloud based services

Business-Gigafast 1000 Mbps 

150 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
Zero commitment, 30 days notice


For average internet usage, streaming and browsing online on a few devices

Home - Superfast 150 - Rolling Contract

Gigafast 900 - 24months

Symmetrical (900 Mbps download and upload speed)
Unlimited full fibre broadband usage
H!B router provided at no cost
Zero commitment, 30 days notice
12 months price promise

Home - Gigafast 900 - Rolling Contract

400 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
24 months commitment period
No price increase during minimum commitment period.

Home - Web - Megafast 400 - 24 Months

Full WiFi coverage in every room of your house, on every device. Easy set up with our smart app powered by Plume HomePass® that features Adapt™, Access™, Guard™ and Sense™. 2 pods included. Only valid with a 12 months broadband contract. 

Smart WiFi - 12 Months [Addon]

150 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
24 months commitment period
No price increase during minimum commitment period.

Home - Web - Superfast 150 - 24 Months

BUSSURVPRO

400 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
Zero commitment, 30 days notice
No price increase during minimum commitment period.

Home - Megafast 400 - Rolling Contract

Smart WiFi - Additional Pod [for Addon]

400 Mbps symmetrical download/upload speed.
Unlimited full fibre broadband usage.
1 static IP address.
24 months minimum commitment period.
H!B router provided at no extra cost.
No price increase during minimum commitment period.

For growing businesses with multiple users using video calling and storage

Business-Megafast 400 Mbps

All UK landline & mobile calls included. 

VOIP (Voice over IP) phone service running on our fast & reliable full fibre broadband with no landline fee. 

Home Phone - with a new telephone number [Addon]

H! - Gigafast 900 - 24 Months

Home - SOWeb - Gigafast 900 - 24 Months

Home - SOWeb - Megafast400 - 24 Months

Full Fibre Broadband
Symmetrical download/upload 900 Mbps
1 working day SLA
1 Static IP address
24 month commitment period

For heavy use of cloud-based apps and document sharing plus 1 static IP address

Home Worker Pro 900 - 24 Months

150 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage.
1 static IP address.
24 months minimum commitment period.
H!B router provided at no extra cost.
No price increase during minimum commitment period.

For small businesses using online storage and cloud based apps

Business-Superfast 150 Mbps 

150 Mbps symmetrical download/upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
12 months commitment period
No price increase during minimum commitment period.

Home - Web - Superfast 150 - 12 Months

900 Mbps download, 900 Mbps upload speed
Unlimited full fibre broadband usage
H!B router provided at no cost
12 months commitment period
No price increase during minimum commitment period.

Home - Web - Gigafast 900 - 12 Months

Full Fibre Broadband
Symmetrical download/upload 900 Mbps
1 working day SLA
24 month commitment period

For home working using cloud-based apps, online conferences, and video streaming

Home Worker 900 - 24 Months

Full Fibre Broadband
Symmetrical download/upload 900 Mbps
1 working day SLA
12 month commitment period

Home Worker 900 - 12 Months

Full Fibre Broadband
Symmetrical download/upload 900 Mbps
1 working day SLA
1 Static IP address 
12 month commitment period

Home Worker Pro 900 - 12 Months

Home - LWeb - Superfast 150 - 24 Months

Home - LWeb - Megafast 400 - 24 Months

Home - LWeb - Gigafast 900 - 24 Months

Introduce a friend or family member to
Hey!Broadband and you’re both onto a winner. Not only will you both enjoy lightning fast
full fibre broadband but you’ll also get a £50 Amazon voucher each!

Network Status

My service is not working

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