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You’ll get your Minimum Speed Guarantee when you join us. We are constantly checking and optimising your speeds, and you can also test the download speed anytime. In the unlikely case it was slower than it should be, we’ll run checks to fix the problem and, if needed, we will send out an engineer so it can be repaired.
If we can’t get your Minimum Speed within 30 days of a problem being reported, you can claim your money back and, if you want, you will be free to leave your contract without penalti (We have volunteerely signed up to the Ofcom Voluntary Codes of Practice on Broadband Speeds)