How to Switch Broadband Provider?

Thinking about switching your broadband provider? It can seem a bit overwhelming, but it doesn’t have to be! Whether you're keen to save some cash, experience faster speeds, or simply find a better deal, we’re here to guide you through everything you need to know before making the leap.

Reasons to switch your broadband provider

Have you given much thought to your broadband provider lately? It’s all too easy to stick with the same service you’ve had for years, but there are plenty of good reasons to consider switching broadband providers:

You could save money

The broadband market is becoming more and more competitive these days, and what was once the best deal might not be the cheapest option anymore. By shopping around for broadband-switch deals, you might be pleasantly surprised by how much you could save. Prices and offers change all the time, so take a moment to compare, what’s out there could pay off. With Hey! Broadband, you can find great deals tailored to your needs with no hidden costs!

Your needs have evolved

As life changes, so do your broadband needs. Maybe you’re working from home more often, streaming the latest series, or enjoying online gaming—whatever the case, you might find that your requirement for speed has increased. If your current provider isn’t keeping up, it might be time to explore your options on how to switch broadband providers effectively.

You’re moving house

If you’re planning a move, it’s a great opportunity to reassess your broadband provider. Your current plan might not be available at your new address, or you may discover faster options or better deals in your new neighbourhood.

Your deal is ending soon

If you’ve been enjoying an introductory offer that’s about to expire, brace yourself for a price hike! Now’s the perfect time to start shopping around for a better deal before those new rates kick in.

How do I switch my broadband provider?

Switching providers is simpler than you may think! Here’s how to get started:

Check your contract terms

Before anything else, review your current contract for any exit fees. If your plan allows it, you may be able to switch your broadband provider without incurring any extra charges.

See the options in your area

Get in touch with the provider you want to switch to and ask them how they handle the process.

Choose a deal

Once you’ve got all the details sorted with your new provider, schedule your switch. Most changes take around two weeks, but you’ll likely be able to keep your current internet service during that time.

What to consider when choosing a broadband provider

Before exploring a new provider, there are a few key things to keep in mind:

Broadband speed

Consider how your household uses broadband. How many devices are likely to be connected at once? Think about everything from smartphones and tablets to laptops, gaming consoles, and smart TVs. Unlimited broadband might be the way to go for a busy household, ensuring everyone stays connected without any hassle. At Hey! Broadband, we offer full fibre which is up to 20x faster than traditional broadband.

Bundles

Some providers offer bundles that include TV, phone, and broadband services. These can often save you money compared to purchasing each service separately. Assess your needs and see if bundling could be a good option for you.

Reviews

Don’t forget to check out reviews of potential providers! Customer feedback can give you valuable insights into service quality and reliability, helping you make a more informed choice.

How long does it take to switch broadband providers?

On average, switching broadband providers takes about two weeks. If your new provider needs to install anything, it could take a bit longer. Don’t worry too much, though; Ofcom states that any downtime during the switch should be no longer than one working day. If things take longer, your provider is required to compensate you.

Will my broadband switch automatically, or do I need to cancel it before switching?

If you’re switching between different types of broadband—like cable to fibre—you won’t be able to transfer your service automatically. It’s usually best to cancel your existing service and start fresh with a new contract. A quick call to your current provider will help you figure out the best way to go about it.

How long before my broadband ends can I switch?

Now’s a good time to review your contract. In many cases, it’s best to wait until your contract ends, but if you can prove that your current speeds are lower than promised, you might be able to waive any exit fees.

You should also know that it’s now a legal requirement for broadband providers to inform you when your contract is nearing its end. You’ll receive an end-of-contract notification (ECN), giving you a chance to weigh your options.

If you’re ready to explore your options and find the perfect broadband deal for your needs, check out our range of packages or give us a call at 0330 822 28 78. Our friendly customer service team is here to help to make your switch to Hey! Broadband a swift and stress-free experience!